Aquatic Coordinator 

Position Summary

Reporting to the Manager, Aquatics, Fitness, Skating, the Aquatic Coordinator will provide strong leadership and expert guidance to staff by following the City’s core values of Care, Collaboration, Courage and Service.  You will be responsible for the coordination, implementation and supervision of all aquatic programs and services offered at designated facilities.

Key Duties and Responsibilities

• Participate in the recruitment process of new staff; develop job postings and interview questionnaires in conjunction with Human Resources; review applications, interview, evaluate and make recommendations for hire of staff
• Collaborate with Human Resources to manage staff transitions including recruitment, onboarding, transfers, promotions, and departures.
• Verify and maintain required training records and qualifications such as National Lifeguard, Swim and Lifesaving Instructors, First Aid certifications, Health and Safety, HR training, and Vulnerable Sector Screenings
• Coordinate the delivery of an effective training process to ensure all aquatic staff have the necessary skills and knowledge to function within the aquatic environment
• Develop, approve and implement appropriate staff schedules for aquatic staff, as well as approve payroll, vacation time and conduct performance evaluations 
• Responsible for the Aquatic program development and service delivery for drop in, registered programs and memberships to ensure activities maximize resident participation and revenue
• Create and input program descriptions and schedules into the registration system
• Provide registration support, manage waitlists, gather statistics and adjust program schedules to meet community need
• Develop required information for marketing and promotion of programs and services and related marketing materials and City webpages
• Assess community needs and requirements for program and services, engage with residents, community groups, members and organizations to ensure programs are viable and responsive to community needs
• Responsible for a coordinated plan to ensure aquatic leadership programming is a priority for staffing sustainability
• Investigate and share information, resources and ideas for aquatic programming for all ages with other Coordinators

Duties and Responsibilities Cont'd

• Research, develop, coordinate, implement, supervise, and evaluate programs and services
• Lead assigned portfolios and provide support to other coordinators in the section
• Provide guidance and supervision for Aquatic Supervisor and direct reports
• Oversee the supervision of daily operations of the pool for recreational swims, permits, and instructional programs offered to the community
• Ensure required trainings, qualifications, and orientations are completed for new hires
• Responsible for operating and capital budget preparation, monitoring revenue and expenses, forecasting and tracking
• Monitor all program revenue and expenditures, and purchasing program supplies
• Research and make recommendations for fees and Tariff Fee By-Law, completing municipal comparisons and benchmarking
• Work with the marketing and communications staff to promote all aquatic programs and services
• Conduct research and gather statistics to ensure programs are meeting the needs of the community, and develop new programs and services as required
• Provide direction and staff support in the event of a critical or major incident and ensure reporting requirements are completed
• Monitor trends, industry standards and legislation to ensure staff, programs and events are compliant with current requirements, City policies and procedures and make recommendations for improvements where applicable
• Work cooperatively with recreation staff and supporting departments to ensure the operational needs are met and pool operations fall within applicable regulations
• Ensure daily/monthly facility and equipment inspections are conducted in accordance with regulations and deficiencies are reported/repaired
• Create a positive experience for patrons by providing exceptional customer service
• On-call/Standby is required on a rotational basis to support staff on site
• Perform other duties as assigned for the Recreation and Culture Division as required

Education and Experience

• Diploma or certificate in Recreation or related discipline
• National Lifeguard, Swim, Lifesaving and Emergency First Aid Instructor, Standard First Aid & CPR C, Aquatic Supervisor and Examiner certifications are required     
• Advanced aquatic leadership certifications would be an asset: Instructor Trainer – Swim & Lifesaving, SFA Instructor/Examiner, National Lifeguard Instructor/Examiner, Examiner Mentor, Aquatic Safety Inspector
• 3 years of experience in an aquatic supervisory and administrative role with a focus on community recreation

Required Skills/Knowledge

• Knowledge and experience in delivering aquatic programming for all ages
• Ability to independently resolve problems and issues under minimal supervision
• Familiar with ActiveNet and SAP is an asset
• Proficiency in Microsoft Office Suite applications with a strong knowledge of Excel and Word
• Experience in coaching, team building, supervising and developing staff to achieve high levels of performance
• Well organized, independent and highly-motivated, with the ability to handle multiple job responsibilities, set priorities, problem solve and work with all levels of staff while appreciating the responsibility of meeting deadlines
• Proven interpersonal skills to foster and maintain cooperative working relationships with a variety of internal stakeholders
• Demonstrates high proficiency in conflict resolution and negotiation skills when dealing with patrons
• Must possess a valid Ontario Class "G" Driver's License, and have access to a vehicle for use on corporate business (mileage compensated) and will be required to provide proof of vehicle insurance upon hire   
• Manages organizational change through strong leadership and communication skills
• Demonstrates and encourages observance and resilience in difficult times
• Demonstrates strong written and verbal communications skills
• Encourages innovative thinking and new ideas
• Proven ability to oversee thinking and track budgets
• Demonstrates and encourages excellent listening skills and different points of view
• Ensures that objectives and accountabilities are clearly communicated within the department
• Empowers staff to support a culture of learning, mentoring and sharing
• Requires satisfactory Police Vulnerable Sector Check
• Office Environment with moderate physical effort required.  Must be physically fit in order to maintain required technical certifications.
• Exposure to noise in the community centre environment.
• Regular exposure to the pool environment, pool chemicals and extreme temperature fluctuations.
• On call/Standby is required on a rotational basis to support staff on site.

Leadership Competencies