By-Law and Licensing Enforcement Officer 

Position Summary

Reporting to the Supervisor, By-Law and Licensing Enforcement, the  By-Law and Licensing Enforcement Officer, will be responsible for investigating and resolving all complaints registered with respect to by-laws and other legislation enforced by the division (Zoning By-laws, Property Standards By-law, Licensing By-laws, Noise By-law, Sign By-law, etc.).  

Key Duties and Responsibilities

• Carry out thorough investigations related to by-law and licensing complaints and contraventions  including site inspections, documentation, and issuing of notices, orders and other correspondence in order to gain compliance with by-laws
• Attend provincial offences court and hearings to present evidence for files that proceed to prosecution/hearing adjudication
• Educate and provide advice to the public about by-laws to increase public awareness and achieve voluntary compliance
• Carry out patrols related to specific by-law issues such as graffiti, park use and signage
• Make recommendations regarding the need for updates or changes to existing by-laws or the need for new by-laws
• Conduct license application reviews and inspections related to business licensing (e.g. second hand stores, taxis, refreshment vehicles and tow truck inspections)
• Work with staff of other Divisions and outside agencies regarding specific by-law, licensing and animal service issues

Education and Experience

• Diploma in Law Enforcement or related discipline
• Certified Property Standards Officer
• 3 years experience in a similar role

Required Skills/Knowledge

• Experience giving evidence in court, together with a thorough knowledge of the systems and procedures of By-law Enforcement
• Knowledge of the Provincial Offences Act, Municipal Act and other relevant by-laws and legislation
• Proficiency in Microsoft Office Suite applications
• Ability to work independently with demonstrated organization and time management skills
• Ability to use tact, courtesy and diplomacy in interactions with all levels of staff and the public
• Ability to independently resolve problems and issues under minimal supervision
• Demonstrated ability to build credibility within diverse work groups and develop productive partnerships with a range of stakeholders

• Ontario Class "G" Driver’s License in good standing and must provide a satisfactory current Drivers Abstract from the Ministry of Transportation Ontario (MTO)

• Regular walking and bending required
• Exposure to outdoor conditions  
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Contributes to building and being a part of a positive culture

• Requires satisfactory Police Vulnerable Sector Check

• Demonstrate the City’s corporate values of care, collaboration, courage and service

Leadership Competencies