Data Entry Clerk - Recreation Systems 

Position Summary

The Data Entry Clerk - Recreation Systems, is reponsible for providing support in maintaining, updating and maximizing the use of the ActiveNet recreation software solution, as well as providing administrative support to the Recreation Systems Analyst/ActiveNet Administrator.  

Key Duties and Responsibilities

Provide support in order to update, maintain and maximize the use of the ActiveNet recreation software solution, including the following:

• Develop, update and validate ActiveNet documentation and entries
• Prepare statistical analysis and reports quarterly, annually and on an as needed basis
• Perform all necessary credit/debit reconciliations

Provide administrative support to the Recreation Systems Analyst/ActiveNet Administrator:

• Prepare a variety of documentation, statistical information and correspondence using MS Office Suite
• Photocopy, prepare and compile documents (staff manuals, user guides, etc.)
• Book Meetings
• Take minutes at meetings and distribute those minutes to meeting attendees
• Conduct research, provide a summary analysis and compile results.  Organize and maintain files as required
• Respond to, and forward as necessary, email inquiries received in the Recreation & Culture Division’s generic email   
• Receive and process payment for activity registrations, membership registrations, facility reservations, and event revenues using the ActiveNet Point of Sale module

Duties and Responsibilities Cont'd

Utilize the ActiveNet Activity Registration and Facility Reservation modules as required, including the following:

• Input activity registrations, membership registrations and facility reservations as required
• Handle customer registration inquiries including looking up participant registration information
• Update client account information, including email addresses for the ActiveRH online registration system
• Complete participant transfers and withdrawals as required

Customer Service/Reception Services

• Greet customers and maintain excellent customer service at all times
• Respond to enquiries from staff and patrons in a professional and courteous manner
• Perform telephone answering services by responding to enquiries and referring calls to other staff and departments
• Listen to and respond to or forward voicemail messages left in the main reception mailbox, as required
• Assist in program follow-up calls as required

Education and Experience

• High School Diploma
• Additional courses in Recreation & Leisure, Sports Management, Business Administration, Systems Administration, or a related field
• 1 year experience in Municipal Recreation

Required Skills/Knowledge

• Team player with excellent demonstrated leadership, coaching, mentoring and communication skills, you have the ability to deal effectively and courteously with both internal and external clients.
• Strong leadership and decision making skills
• Proven analytical, interpersonal and customer service skills
• Strong organizational skills, and the ability to manage and prioritize multiple tasks
• Must be creative, resourceful and take initiative to perform under general direction and to inspire others
• Knowledgeable in specific computer applications, including: Microsoft Office and ActiveNet modules
• Ability to reconcile competing requests with tact, diplomacy, political awareness and customer service in mind
• Ability to work flexible hours to attend community meetings, troubleshoot permit issues and meet peak period deadlines as required
• Must possess a valid Ontario Class "G" Driver's Licence and have access to a vehicle for corporate business (mileage compensated)

Leadership Competencies