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Job Title Divisional Client Service Representative
Posting Id 223
Department Corporate and Financial Services
Division Financial Services
Section Revenue Services 
Job Grade SEA35 Grade 03
Rate of Pay $49,792.00 - $58,557.00 Annual
Job Type Full Time
Employee Group SEA 
Replacement/New Position          Replacement
Posting Type Internal and External
Posting Date 08/06/2019
Application Deadline 08/23/2019 
Position Summary

Reporting to the Supervisor, Property Tax Revenue, the Divisional Client Service Representative will provide customer service and reception services to the public regarding all matters pertaining to the Corporate and Financial Services Department, which includes the Revenue Services, Financial Services and Information Technology division.  

Key Duties and Responsibilities:
  • Respond to basic customer service inquiries for the property tax, assessment and water functions
  • Provide customer service for internal and external stakeholders via mail, email, phone and face-to-face
  • File property tax and water account owner maintenance change documents
  • Act as a resource for owners to explain City policies
  • Responsible for adding, deleting and modifying pre-authorized debit plan information in the Tax and Water systems
  • Responsible for records management for Revenue Services using the atrium system
  • Distribution of mail between Revenue Services and Access Richmond Hill and within Financial Services
  • Add, delete, and modify tenant billing information as per written requests for changes and updates from landlords and tenants
  • Check legal descriptions on tax certificates and owner change requests as well as MPAC Sales Listings
  • Administration of the Accounts Payable database - Create new accounts as required
  • Conduct weekly updates and adjustments to the vendor maintenance file in the accounts payable system


Education and Experience
  • Diploma in Public Administration or related field
  • Municipal Tax Administration program is considered an asset
  • 1 year experience in a related role
Required Skills/Knowledge
  • Experience working with records management, property tax and water billing systems considered an asset
  • Well organized, independent and highly-motivated, with the ability to handle multiple job responsibilities, set priorities, problem solve and work with all levels of staff
  • Demonstrated competence with the Microsoft office suite of products (Word, Excel, Access and PowerPoint)
  • Ability to work independently, combined with well-developed organization and time management skills and the ability to deal effectively with tact, courtesy, discretion and diplomacy with all levels of staff and the public
  • Knowledge of and demonstrated ability in customer service, team work, initiative, accountability and adaptability
  • Demonstrates good judgment and makes sound decisions
  • Shows commitment to personal growth, development, and leadership opportunities
  • Shares new ideas and challenges the status quo
  • Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
  • Must be willing and able to transport yourself to City work sites as required (mileage compensated)
  • Takes initiative to participate in a culture of learning, mentoring, and sharing
  • Contributes to building and being a part of a positive culture
  • Demonstrate the City’s corporate values of care, collaboration, courage and service
Leadership Competencies
  • Demonstrates personal leadership
  • Builds people and culture
  • Cultivates open communication
  • Shapes the future
  • Navigates and leads through complexity and change


We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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