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Facility Operator II - Arena


Posting Id 1528
Department Community Services
Division Recreation and Culture Services
Section Recreation Facility Operations 
Shift Wednesday to Saturday (4 day week/10hr shifts TBD based on operational requirements) 
Job Grade CUPE Grade 05 
Employee Group CUPE 
Rate of Pay $30.13 - $31.64 Hourly
Job Type Full Time
Replacement/New Position          Replacement
Posting Type Internal and External
Posting Date 06/17/2022
Application Deadline 06/23/2022


Position Summary

Reporting to the Supervisor, Arena Operations, the Facility Operator II is responsible for facility operations maintenance at the Arena facilities.  This position oversees the facility to ensure programs/events run as scheduled and is responsible for the security and safety of the facility and its patrons, keeping all areas of the facility clean and that all mechanical aspects of the facility are maintained and kept in good working order

Key Duties and Responsibilities

  • Ensure the facility is opened and closed at scheduled times
  • Responsible for the security of the building
  • Notify the Leadhand or Supervisor regarding any staff or facility related issues
  • Operate the ice resurfacer and/or specialized equipment such as edger, scissor lift, swing machines, ride on Scrubber, etc.
  • Operate power tools and cleaning and safety equipment
  • Operate and monitor facility operation systems and records readings
  • Perform set up and take down of tables and chairs for events, meeting rooms, banquet halls, etc.
  • Perform general cleaning/maintenance (i.e. mopping, sweeping, vacuuming, window cleaning, washroom/dressing room cleaning, snow shoveling, garbage pick-up, painting, waxing floors, scrubbing walls, etc.) in accordance with the daily and spring/summer housekeeping schedule
  • Respond to requests from patrons (general public) and other City of Richmond Hill staff on general facility issues and/or maintenance requests
  • Respond to customer needs in a timely, professional, helpful and courteous manner and follows-up to ensure their needs have been met
  • Consistently meet service standards, and follow up with customer during and after delivery of services to ensure their needs have been met
  • Ensure that all policies and procedures are being followed by patrons and part time maintenance staff as applicable
  • Promote a safety conscious working environment. Notice potentially hazardous situations, consistently enforce safety procedures and demand compliance with health and safety regulations with part time staff and contractors
  • Provide functional supervision to part time staff while on duty, delegate and assign job duties, and assist with training
  • Responsible for preventative maintenance, equipment checks, annual maintenance and minor repair as assigned (i.e. minor plumbing, re-lamping of light fixtures, changing ceiling tiles, fix rubber floor, rink boards and gates, replace broken rink glass, check fire extinguisher, blade changes etc.) with minimal supervision
  • Ensure facility scheduling is executed in a prompt and timely manner
  • Purchase supplies following departmental guidelines and submits VISA chit expense reports, completes purchase orders as required
  • Responsible for the allocation of dressing room keys
  • Assist with annual shut down maintenance
  • Assist with annual facility inventory
  • Assist with ice removal and replacement including leveling and painting ice surface
  • Detects and communicates non-compliance to appropriate level, deals with non-compliance issues requiring straight forward corrective action
  • Adhere to corporate initiatives (i.e. recycling, energy management)
  • Utilize computer systems (i.e. Outlook, CLASS System)
  • Other duties as assigned

Duties and Responsibilities Cont'd (if applicable)

Education and Experience

  • High School Diploma
  • Propane Handling Certificate is required
  • Basic Refrigeration Certificate is required
  • Standard First Aid, CPR and AED Certificates are required
  • Fall-arrest training, Scissor lift training and WHMIS training is required
  • ORFA Building Maintenance and Operations Certificate or equivalent is an asset
  • Certified Ice Technician is an asset
  • Minimum 2 years’ related experience

Required Skills/Knowledge

  • Thorough working knowledge of the operation of refrigeration and HVAC plant, ice making and flooding methods, water quality testing and balancing techniques, general trade fundamentals and janitorial/cleaning work methods
  • Basic knowledge in plumbing, carpentry and electrical is an asset
  • Team player with good communication and customer service skills
  • Ability to work with minimal or no guidance, yet able to seek guidance when the situation is unclear; can apply guidelines and procedures that require some interpretation in dealing with expectations to meet pre-determined standards, promptly and efficiently
  • Ability to plan and organize own activities to accomplish pre-determined standards or procedures, seeks clarity on priorities as needed, monitors the quality and timeliness of own work; responsibly uses the resources at one’s immediate disposal
  • General knowledge of the Occupational Health and Safety Act
  • Working knowledge of Microsoft Office (word and excel) and Class Facility Booking system
  • Ontario Class "G" Driver’s License in good standing and must provide a satisfactory current Drivers Abstract from the Ministry of Transportation Ontario (MTO)
  • Requires satisfactory Police Vulnerable Sector Check
  • Demonstrates good judgment and makes sound decisions
  • Shows commitment to personal growth, development, and leadership opportunities
  • Shares new ideas and challenges the status quo
  • Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
  • Takes initiative to participate in a culture of learning, mentoring, and sharing
  • Contributes to building and being a part of a positive culture
  • Demonstrate the City’s corporate values of care, collaboration, courage and service
  • Participate in a flexible rotating schedule including nights and weekends and on-call rotation

Leadership Competencies

  • Demonstrates personal leadership
  • Builds people and culture
  • Cultivates open communication
  • Shapes the future
  • Navigates and leads through complexity and change


Attention Internal Candidates:  All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.


We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

Please note, to be considered for a career opportunity at the City of Richmond Hill you must have received the full series of a COVID-19 vaccine approved by Health Canada (or the World Health Organization). You may also be required to receive any COVID-19 boosters recommended by public health authorities.  The City of Richmond Hill will consider cases requiring accommodation as stipulated by relevant employment standards legislation or regulation and/or the Ontario Human Rights Code.