Facility Operator II - Arena 

Position Summary

Reporting to the Supervisor, Recreation Facilities, the Facility Operator II is responsible for facility operations maintenance at the Arena facilities.  This position oversees the facility to ensure programs/events run as scheduled and is responsible for the security and safety of the facility and its patrons, keeping all areas of the facility clean and that all mechanical aspects of the facility are maintained and kept in good working order

Key Duties and Responsibilities

• Ensure the facility is opened and closed at scheduled times
• Responsible for the security of the building
• Notify the Leadhand or Supervisor regarding any staff or facility related issues
• Operate the ice resurfacer and/or specialized equipment such as edger, scissor lift, swing machines, ride on Scrubber, etc.
• Operate power tools and cleaning and safety equipment
• Operate and monitor facility operation systems and records readings
• Perform set up and take down of tables and chairs for events, meeting rooms, banquet halls, etc.
• Perform general cleaning/maintenance (i.e. mopping, sweeping, vacuuming, window cleaning, washroom/dressing room cleaning, snow shoveling, garbage pick-up, painting, waxing floors, scrubbing walls, etc.) in accordance with the daily and spring/summer housekeeping schedule
• Respond to requests from patrons (general public) and other City of Richmond Hill staff on general facility issues and/or maintenance requests
• Respond to customer needs in a timely, professional, helpful and courteous manner and follows-up to ensure their needs have been met
• Consistently meet service standards, and follow up with customer during and after delivery of services to ensure their needs have been met
• Ensure that all policies and procedures are being followed by patrons and part time maintenance staff as applicable
• Promote a safety conscious working environment. Notice potentially hazardous situations, consistently enforce safety procedures and demand compliance with health and safety regulations with part time staff and contractors
• Provide functional supervision to part time staff while on duty, delegate and assign job duties, and assist with training
• Responsible for preventative maintenance, equipment checks, annual maintenance and minor repair as assigned (i.e. minor plumbing, re-lamping of light fixtures, changing ceiling tiles, fix rubber floor, rink boards and gates, replace broken rink glass, check fire extinguisher, blade changes etc.) with minimal supervision
• Ensure facility scheduling is executed in a prompt and timely manner
• Purchase supplies following departmental guidelines and submits VISA chit expense reports, completes purchase orders as required
• Responsible for the allocation of dressing room keys
• Assist with annual shut down maintenance
• Assist with annual facility inventory
• Assist with ice removal and replacement including leveling and painting ice surface
• Detects and communicates non-compliance to appropriate level, deals with non-compliance issues requiring straight forward corrective action
• Adhere to corporate initiatives (i.e. recycling, energy management)
• Utilize computer systems (i.e. Outlook, Maximo, ActiveNet)
• Other duties as assigned

Education and Experience

• High School Diploma
• Propane Handling Certificate is required
• Basic Refrigeration Certificate is required
• Standard First Aid, CPR and AED Certificates are required
• Fall-arrest training, Scissor lift training and WHMIS training is required
• ORFA Building Maintenance and Operations Certificate or equivalent is an asset
• Certified Ice Technician is an asset
• Minimum 2 years’ related experience

Required Skills/Knowledge

• Thorough working knowledge of the operation of refrigeration and HVAC plant, ice making and flooding methods, water quality testing and balancing techniques, general trade fundamentals and janitorial/cleaning work methods
• Basic knowledge in plumbing, carpentry and electrical is an asset
• Team player with good communication and customer service skills
• Ability to work with minimal or no guidance, yet able to seek guidance when the situation is unclear; can apply guidelines and procedures that require some interpretation in dealing with expectations to meet pre-determined standards, promptly and efficiently
• Ability to plan and organize own activities to accomplish pre-determined standards or procedures, seeks clarity on priorities as needed, monitors the quality and timeliness of own work; responsibly uses the resources at one’s immediate disposal
• General knowledge of the Occupational Health and Safety Act
• Working knowledge of Microsoft Office (word and excel) and ActiveNet Facility Booking system
• Ontario Class "G" Driver’s License in good standing and must provide a satisfactory current Drivers Abstract from the Ministry of Transportation Ontario (MTO)
• Requires satisfactory Police Vulnerable Sector Check
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Contributes to building and being a part of a positive culture
• Demonstrate the City’s corporate values of care, collaboration, courage and service
• Participate in a flexible rotating schedule including nights and weekends and on-call rotation

Leadership Competencies