Parking Enforcement Officer 

Position Summary

Reporting to the Supervisor, Parking Control Enforcement, the Parking Enforcement Officer will conduct vehicle, foot, and bicycle patrols of assigned areas ensuring compliance with the City’s parking by-laws as they relate to the parking of vehicles.

Key Duties and Responsibilities

• Conduct patrols throughout the municipality to assess parking and enforce parking by-law infractions proactively
• Provide enforcement response to parking complaints and parking conflicts with roads operations and issue associated parking penalty notices
• Engage in awareness and education discussions with the public to achieve compliance with parking regulations and deter parking infractions
• Report parking signage issues for inspection review and resolution
• Record and document information and evidence (including photographic) associated with parking penalty notices and inspections related to parking complaints
• Maintain parking control vehicles as required including bringing the vehicle in for repairs, oil changes, and cleaning, completing vehicle checks and use logs
• Present evidence in support of parking penalty notices at Administrative Monetary Penalty System hearings 
• Assist By-Law Enforcement Officers with investigations and gathering evidence

Education and Experience

• Diploma in Police Foundations or related discipline
• MLEO Certification is an asset
• 3 years' experience in enforcement or similar role

Required Skills/Knowledge

• You can effectively work under pressure and handle difficult customer situations
• Strong attention to detail and accuracy
• Ability to work independently, combined with well-developed organization and time management skills and the ability to deal effectively with tact, courtesy, discretion and diplomacy with all levels of staff and the public
• Ability to independently resolve problems and issues under minimal supervision
• Knowledge of parking by-laws
• Physically capable of performing duties under adverse conditions

• Ontario Class "G" Driver’s License in good standing and must provide a satisfactory current Drivers Abstract from the Ministry of Transportation Ontario (MTO)

• Requires satisfactory Police Vulnerable Sector Check
• Regular walking and bending required
• Regularly works rotating shifts, and exposure to outdoor conditions  
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Contributes to building and being a part of a positive culture
• Demonstrate the City’s corporate values of care, collaboration, courage and service

Leadership Competencies