Program Assistant 

Position Summary

Reporting to the Program Coordinator, the Program Assistants will assist the Instructors in delivering a recreation program to preschoolers, children, teens or adults.  They will assist the Instructor in the delivery of age-appropriate activities, ensure participant safety and engagement, and follow policies and procedures.

Key Duties and Responsibilities

• Implement and actively supervise in planned activities.
• Engage participants
• Work with volunteers to ensure they are included in the programs and have various responsibilities.
• Ensure participant safety and security throughout the program 
• Communicate and interact with participants and make everyone feel welcome
• Report to work prior to the program start time in order to ensure the program is ready to start on time.  Stay after the program end time, if needed, in order to clean up and answer participant questions
• Assist with the supervision of all aspects of the program including participants and volunteers.
• Complete and submit all necessary paperwork in a timely manner (e.g. list of hours worked, etc.)
• Ensure the safety of participants, facilities and equipment at all times.
• Assist the Instructor with delivering program evaluations to participants
• With the assistance of the integration team, assist with modifying activities to ensure participants with disabilities are able to participate in programs and be fully integrated into the program setting.
• Wear assigned uniform/name tag
• Attend scheduled staff meetings and training sessions prior to, during and outside regular programming hours.
• Maintain excellent public relations at all times.
• Maintain good communication with staff and volunteers, facility users, and the Program Coordinator.
• Understand and implement the policies and procedures of the Facility(s), and of the Community Services Department.
• Represent the City of Richmond Hill in a cooperative, organized, enthusiastic and well-groomed manner.
• Perform other duties as assigned

Education and Experience

• High Five PHCD Certification is required if working with participants ages 6 – 12 years

Required Skills/Knowledge

• Previous experience related to the type of activity being taught. 
• Excellent communication, decision making and customer service skills
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Contributes to building and being a part of a positive culture
• Must be able to work a flexible schedule when required, including evenings and/or weekends
• Demonstrate the City’s corporate values of service, collaboration, care and courage
• Satisfactory Police Vulnerable Sector check upon hiring

Leadership Competencies