Screening Officer 

Position Summary

Reporting to the Supervisor Adjudications, the Screening Officer will be responsible for conducting Screening Review appeals of Penalty Notices issued for contraventions of designated by-laws, in accordance with the City’s Administrative Penalty By-law.

Key Duties and Responsibilities

• Responsible for conducting daily Screening Review appeal appointments in the following formats:  in-person, written/online and telephone appointments during regular business hours.
• Responsible for researching and assessing violations identified in Penalty Notices and delivering clear, well-reasoned decisions orally and in writing.
• Responsible for reviewing and processing Time Extension requests associated with late Screening Review applications, including making procedurally based decisions to grant or deny requests and clearly articulate those decisions.
• Consult and advise as required with the Supervisor of Parking Enforcement, and Supervisor of By-law Enforcement and Licensing, regarding non-compliant parking signs, and other by-law related issues.
• Other administrative duties as assigned.

Education and Experience

• College Diploma in Paralegal studies or equivalent
• 2 years related experience in Administrative Monetary Penalty systems, or related Adjudications
• Licensed member in good standing with the Law Society of Ontario considered an asset.

Required Skills/Knowledge

• Demonstrated ability to perform effectively in high-pressure environments and manage challenging or sensitive situations with professionalism
• Strong attention to detail, ensuring a high level of accuracy in all work
• Proven ability to work independently with minimal supervision, supported by strong organizational, time-management, and prioritization skills
• Ability to interact with tact, courtesy, discretion, and diplomacy when dealing with the public and staff at all levels
• Effective problem-solving skills, with the ability to independently assess issues and implement sound resolutions
• Knowledge of municipal by-laws, including Parking, Site Alteration, Property Standards and Animal By-laws, or the ability to conduct research to obtain such knowledge
• Ability to handle sensitive, confidential, and personal information in compliance with applicable privacy legislation, including the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
• Demonstrated sound judgment and the ability to make informed, responsible decisions
• Commitment to continuous learning, personal development, and leadership growth
• Willingness to contribute innovative ideas and constructively challenge existing practices
• Strong written and verbal communication skills, with the ability to communicate openly, honestly, respectfully, and professionally
• Takes initiative to actively participate in a culture of learning, mentoring, and sharing knowledge
• Contributes positively to a respectful, inclusive, and collaborative workplace culture
• Demonstrated experience handling difficult customer interactions with patience, tact, and professionalism
• Must successfully obtain and maintain a satisfactory Police Vulnerable Sector Check
• Demonstrated alignment with and commitment to the City’s corporate values of Care, Collaboration, Courage, and Service

Leadership Competencies