Systems Analyst I 

Position Summary

Reporting to the Supervisor, Application Services, the Systems Analyst is responsible for the sustainment of a portfolio of business applications including monitoring system performance, managing application configurations, and ensuring system availability, reliability, and security compliance.  This role will also require hands-on experience related to system design, development, and implementation of vendor/cloud hosted and on-premises solutions.  The Systems Analyst will also work closely with vendors and internal stakeholders to evaluate solution changes/updates.

Key Duties and Responsibilities

• Provide technical support throughout a project lifecycle from planning to implementation, and operational handover.
• Gather, document, and validate functional and technical requirements.
• Collaborate with internal and external stakeholders to configure, deploy, and integrate business applications.
• Provide input into solution design such as system scalability, performance, integrations, and security to ensure it adheres to City and Technology standards.
• Create and maintain system documentation, workflows, and procedures.
• Provide Tier 2 application support, coordinating issue resolution with internal technical teams, and engaging third party maintenance and support vendors with escalation and follow-up through to resolution.

Education and Experience

• Diploma or Degree in Information Technology, Computer Science, or a related discipline
• Industry-leading developer certifications and/or ITIL certification would be considered an asset.
• 3 to 5 years of progressive work experience with system support, application configuration/development, and solution implementation

Required Skills/Knowledge

• Strong understanding of system integrations, web-based and client/server enterprise-level software, including a solid foundation in cloud and on-premises architectures
• Knowledge of cloud hosting platforms and infrastructure environments
• Familiarity with data analysis and reporting tools
• Experience developing, testing, and maintaining RESTful and SOAP APIs and web service integrations using modern programming frameworks, ensuring data integrity, security, and scalability across enterprise systems.
• Excellent time management and organizational skills
• Ability to deal with multiple competing priorities while consistently meeting deadlines.
• Strong analytical, problem-solving, and communication skills
• Shows commitment to personal growth, development, and leadership opportunities.
• Must possess a valid Ontario Class "G" Driver's License and have access to a vehicle for use on corporate business (mileage compensated) and will be required to provide proof of vehicle insurance upon hire.
• On-call/standby evenings and weekends are required - must be available to work evenings, flex shifts, extended hours and statutory holidays when required.

Leadership Competencies