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Technician I - Branch Library Assistant


Posting Id 1890
Number of Positions
Department Library
Division Branch Services
Shift Week 1 Monday 1:00 - 5:00 Tuesday 12:00 - 5:00 Wednesday 3:15 - 8:15 Thursday OFF Friday 1:15 - 6:15 Saturday 10:15 - 5:15 Week 2 Monday OFF Tuesday 1:00 - 5:00 Wednesday 3:15 - 8:15 Thursday 12:00 - 5:00 Friday 1:15 - 6:15 Saturday OFF 
Rate of Pay $31.19 - $37.08 Hourly
Job Length/End Date          6 months 
Job Type Temporary Part Time
Posting Type Internal and External
Posting Date 01/24/2023  
Application Deadline 02/07/2023  


Position Summary

In a manner consistent with Richmond Hill Public Library’s overall vision and purpose, assists with all Community Branch operations and supervises in the absence of Manager of Branch Services. Responsible for circulation functions including welcoming and directional services, registration of members, materials sorting and circulation, financial transactions and collection maintenance. Assists in the development and execution of branch programs, provides information services. Possesses an excellent knowledge of technology. Delivers excellent customer service in a culture of values.


Key Duties and Responsibilities

  • Supports a welcoming library environment.
  • Provides customer and circulation services, including but not limited to: Welcoming and directional customer service
  • Registration of members Circulation of materials
  • Assessment and collection of fines and fees
  • Instruction and assistance to customers with Library self-services Shelf reading and collection maintenance
  • Responds to customer queries/complaints, interprets library policies and where appropriate, refers to the relevant department or staff.
  • Assists in the planning and execution of adult, children’s and technology programs; and outreach services. Assists in the provision of information service including reference, readers’ advisory and technology, and creation of information displays.
  • Responsible for all branch services in the absence of Manager or Supervisor.
  • Participates on committees and interdepartmental teams, and attends relevant meetings, workshops and courses as required.
  • Responsible for observing and following all established occupational health and safety procedures, to be aware of hazards in the workplace and preventative measures taken. Takes an active part in protecting oneself, fellow staff members and library property by reporting all hazardous conditions and unsafe work procedures. Adheres to the Employee Health and Safety Manual and to the Richmond Hill Public Library Health and Safety Policy.
  • Performs other related duties as assigned.

Education and Experience

  • Library Techniques Diploma from an accredited community college
  • Minimum of two years relevant experience, applicable to the public library environment, including delivery of children’s story times and children’s programs; adult programs and technology programs
  • Ability to work flexible hours, including evenings and weekends
  • ​​​​​​​


Required Skills/Knowledge

  • ​​​​​​​Commitment to superior customer service Analytical and problem solving skills
  • Demonstrated strong communication and interpersonal skills, including the ability to:


  • Communicate in a highly effective manner with a full range of customers and staff Instruct and assist customers with use of self-services, including supporting technologies
  • Demonstrated ability to work effectively and cooperatively in a team environment Excellent knowledge of electronic resources, social media and information literacy Ability to work effectively with customers of all ages and backgrounds
  • Demonstrated knowledge of, and experience in use of applicable library information systems
  • Strong working knowledge of Microsoft Office Suite products and strong word processing skills, as well as a minimum typing speed of 35 w.p.m.
  • Experience working with children and/or adults an asset.
  • Experience working with technology, social media platforms, maker space hardware, software and equipment  an asset.


Attention Internal Candidates:  All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.


We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

Please note, to be considered for a career opportunity at the City of Richmond Hill you must have received the full series of a COVID-19 vaccine approved by Health Canada (or the World Health Organization). You may also be required to receive any COVID-19 boosters recommended by public health authorities.  The City of Richmond Hill will consider cases requiring accommodation as stipulated by relevant employment standards legislation or regulation and/or the Ontario Human Rights Code.